Connect all delivery
partners. One API.
Zero custom builds.
Extend your delivery reach by integrating third-party networks, logistics carriers, and hyperlocal couriers — through a single integration layer that handles routing, tracking, analytics, and SLA monitoring.
Integration Architecture
eCommerce · Food delivery · Grocery · Any platform
Connected Delivery Partners
Before and after Delivery Integrations.
Managing multiple delivery partners without a unified layer is a constant operational drag — here's what changes.
Without Delivery Integrations
Separate developer effort for each partner API
Multiple partner dashboards open simultaneously
Manual copy-paste of order data across systems
No visibility into why a partner fails to deliver
Adding a new partner takes weeks of engineering
SLA breaches discovered days after they happen
Costs compared via spreadsheets, not real time
Customer complaints handled without delivery data
With Delivery Integrations
One integration covers all partners, past and future
Single map shows all deliveries from all partners
Orders dispatched to any partner in one click
Partner failure triggers auto-fallback instantly
New partner connected in days via pre-built adapter
SLA breach alerts in real time, before escalation
Live cost-per-order comparison across all partners
Customer support has full delivery context always
One API. Every partner. Total control.
Six capabilities that unify your entire delivery network.
Third-party Delivery API Integrations
Connect to any delivery partner — with pre-built connectors for major networks or a flexible custom API integration framework. New partners are onboarded in days, not months. Authentication, rate limiting, retries, and error handling are all managed by the middleware layer.
Multi-partner Live Tracking Aggregation
All active deliveries across every connected partner appear on a single live map — one screen, real-time GPS, no toggling between partner dashboards. Dispatchers see every shipment regardless of which partner is fulfilling it.
Unified Order & Fulfilment Management
Send any order to any partner from one panel, track its full lifecycle in one place, and pull fulfilment history in one report. No more logging into seven partner portals or reconciling data across spreadsheets.
Auto-routing to Best Available Partner
The routing engine evaluates every active partner in real time — serviceability, current load, historical SLA adherence, delivery cost, and order priority — and assigns the order to the optimal partner automatically. Manual override is always available.
Cross-platform Delivery Analytics
A single analytics layer aggregates data from all partners — on-time rates, average delivery time, cost per order, zone-level performance, and SLA breach frequency — so you can make data-driven decisions about which partners to use and where.
SLA Monitoring & Partner Performance
Set SLA thresholds per partner and per delivery zone. The platform monitors every shipment against those benchmarks in real time — alerting your team when breaches occur and automatically scoring partners based on historical performance.
Every type of delivery partner, connected.
Whether you need same-hour hyperlocal delivery or intercity freight, the integration layer connects to all partner categories.
Last-mile Delivery Networks
High-volume delivery partners covering pan-India pin codes with rider networks.
Shadowfax, Borzo, WeFast
Hyperlocal Express Couriers
Same-hour and same-day delivery specialists for dense urban zones.
Dunzo, Swiggy Genie, Porter
Long-haul Logistics Carriers
B2B carriers for intercity and interstate shipment fulfilment.
Delhivery, Ecom Express, XpressBees
Regional & Local Networks
State-specific and city-level delivery operators with strong local coverage.
Regional operators by city
Own Fleet via Rider App
Integrate your own managed riders as a native delivery partner alongside external ones.
Your own drivers, via Ellan Rider App
Third-party Aggregators
Aggregator platforms that give you access to multiple carriers through a single API.
Shiprocket, Pickrr, Shipway
Every order assigned to the best partner, instantly.
Six criteria evaluated in real time before every dispatch decision — no manual work, no guesswork.
Serviceability Check
Is the partner active and accepting orders in this delivery zone right now?
ETA Comparison
Which partner can pick up and deliver within the promised time window?
Cost Optimisation
Which partner offers the lowest rate for this order size and distance?
SLA Track Record
What is each partner's on-time success rate for this zone in the last 30 days?
Vehicle Matching
Does the partner's available vehicle type match the order's dimensions and weight?
Priority Handling
For express or high-priority orders, partners with guaranteed SLAs are ranked first.
Connect the way your team works best.
Whether you have a full engineering team or prefer no-code setup, there is an integration path built for your capability.
REST API
Full integration
Complete RESTful API with OAuth 2.0 authentication, webhook event subscriptions, and real-time status callbacks. Supports all major programming languages.
Webhooks
Event-driven
Subscribe to order lifecycle events — created, picked up, in-transit, delivered, failed. Your system receives instant push notifications at each stage.
SDK & Libraries
Quick integration
Official client libraries for Python, Node.js, Java, and PHP reduce integration time from weeks to hours with type-safe API wrappers and built-in retry logic.
No-code Connector
Dashboard-based
Connect delivery partners through the admin dashboard without writing a single line of code. Credentials, routing rules, and SLA thresholds configured via UI.
Know exactly how every partner is performing.
Set SLA thresholds per partner, per zone, and per order type. The platform monitors every shipment against those benchmarks in real time — alerting your team the moment a breach is approaching, not after it happens.
On-time Delivery Rate
Per partner and per zone, tracked live
Average Delivery Duration
From pickup to doorstep, by order type
Failed & Returned Rate
Identify partners with high exception rates
Cost per Delivery Trend
Track cost efficiency over time per partner
Partner Availability Score
Uptime and acceptance rate per zone
Customer Satisfaction
CSAT mapped per delivery partner
The complete delivery integration layer.
Auto-fallback on Partner Failure
Instantly re-route if a partner rejects or fails
Unified Invoice Reconciliation
One reconciliation file for all partner billing
Zone-based Partner Rules
Set preferred partners per delivery zone or time
Proof of Delivery Aggregation
Collect POD photos and signatures across all partners
Customer Tracking Portal
One branded tracking URL regardless of which partner ships
Breach Escalation Alerts
Notify team leads when SLAs are at risk
Extend your delivery reach in days, not months.
For demo or more information